Water Quality Customer Complaints - Relevant Action Items

What steps will you take when your office receives a water quality customer complaint? How can you organize this process?  Further, how can you automate this process, or even portions of this process?

It's customer complaint resolution software to the rescue. 

If you have the right software it will attempt to first assist you in categorizing your main types of water quality complaints. This way you can allow end users to select a "Complaint Type" from a pre-set drop down or list box.

Usually these lists can be managed by a separate setup table. 

You probably would also want the ability to pull over or "stack" multiple complaint types. In this way you can select more than one...

... and then pull them over:

Once your system has established specific complaint types you can add one or more to your actual customer complaints.

The next step would be to attach "Related Action Types" to the customer's complaint record.

Adding related Actions

In order to do this you will need to have the ability to first of all create "Action Types" (usually via a setup table). Later you will need the ability to associate specific "Action Types" with specific "Complaint Types".

Customer Complaint Tracking Software for water quality labs can truly be your friend.